Terms & Conditions

Quotes and prices

Prices shown on this website are guides to help you budget. A firm price is given after we understand the job, either over the phone or after a visit. Written quotes are valid for 30 days.

If we find something that could not reasonably have been seen when we quoted, for example hidden pipework or an unexpected fault, we will stop, explain the options and agree any extra cost with you before carrying on.

Booking and deposits

No deposit is required for repairs, servicing or general work — payment is taken on completion. For larger installations where materials are ordered specifically for your job, we may ask for a deposit of around 25–30% before work begins.

Appointments, access and the call-out fee

Please give at least 24 hours' notice if you need to rearrange or cancel. If nobody is able to give access at the agreed appointment time and we have not been told beforehand, the £75 call-out fee is payable in full to cover the time and travel already committed. Where a job is booked by a landlord or letting agent, that fee is payable by whoever made the booking.

We work Monday to Friday, 8am to 4pm. Emergency call outs outside those hours are fitted in where possible and may be charged at a different rate, which we will tell you before attending.

Payment

Invoices are due within seven days of the work being completed unless we have agreed something different in writing. We accept bank transfer and card payment. Goods supplied remain our property until paid for in full.

Our work and your guarantee

All gas work is carried out by a Gas Safe registered engineer (registration 979875). Our workmanship is guaranteed for 12 months from the date the job is completed — if something we did is not right, we will come back and put it right at no cost to you.

Boilers, parts and other equipment are covered by the manufacturer's own warranty, which we register for you where the manufacturer requires it. Manufacturer warranties typically run from 5–10 years, depending on the boiler and brand, and usually depend on the appliance being serviced annually. The guarantee does not cover fair wear and tear, damage caused by someone else working on the system, or faults in existing parts of a system we were not asked to replace.

Safety

If we find an appliance or installation that is unsafe we are required to make it safe, which may mean turning it off and labelling it. In serious cases we must report it. We cannot leave a dangerous appliance in use, even at your request.

Your right to cancel

Where you book as a consumer away from our business premises, you normally have 14 days to change your mind, as set out in the Consumer Contracts Regulations 2013. If you ask us to start within that period and we complete the work, you lose the right to cancel and must pay for what has been done. Full detail is on our Cancellations & Refunds page.

Liability

We carry £2,000,000 public liability insurance and are responsible for loss or damage we cause. We are not liable for faults in parts of a system we did not install or were not asked to work on, or for losses that were not a foreseeable result of our work. Nothing in these terms limits your legal rights as a consumer under the Consumer Rights Act 2015.

Complaints

If you are unhappy with anything, contact us at enquiries@flowtechheating.uk or on 07464 692155 and we will look into it and reply within five working days. Complaints about gas safety can also be raised with the Gas Safe Register.

Website content

The text, photographs and logos on this site belong to us or are used with permission, and may not be copied or reused without our agreement. Advice articles on this site are general guidance, not a substitute for having your own system inspected.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.